1. Who We Are

Nature Knows Better (“we”, “us”, “our”) provides educational content, eBooks and workshops about natural skincare and wellbeing.

Contact: info@natureknowsbetter.co.uk
Address (optional): none
Website: https://natureknowsbetter.co.uk/

2. Scope

This Policy applies to our website, email newsletters, online courses/workshops, eBook downloads and related services (collectively, “Services”). By using our Services you agree to this Policy.

3. Information We Collect

• Information you provide: name, email, billing details (processed by third-party processors), messages, course/enquiry details.
• Automatically collected: IP address, device/browser type, pages viewed, referring/exit pages, via cookies and similar technologies.
• From third parties: payment processors (e.g., Stripe/PayPal), e-commerce/learning platforms (e.g., KDP, Payhip, Teachable), and social media if you interact with us there.

4. How We Use Information

• Provide, personalise and improve the Services.
• Process orders, deliver digital content and manage accounts.
• Send transactional emails and, with your consent where required, marketing communications (you can unsubscribe any time).
• Analytics, security, fraud prevention and legal compliance.

We do not sell your personal data.

5. Legal Bases (EU/UK)

We process personal data under:

• Consent (e.g., newsletters).
• Contract (to deliver purchased content/services).
• Legitimate interests (to improve and secure the Services, communicate essentials).
• Legal obligation (tax, accounting, compliance).

6. Sharing & International Transfers

We share data with trusted providers who help operate our Services (hosting, analytics, payments, email, course delivery). They may process data in other countries. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) to protect your data.

7. Retention

We keep personal data only as long as needed for the purposes described, to comply with legal requirements, resolve disputes and enforce agreements. Then we delete or anonymise it.

8. Cookies & Similar Technologies

We use cookies to run and improve the site, remember preferences and analyse usage. You can control cookies via your browser settings. Disabling cookies may affect some features.

9. Your Rights

Depending on your location, you may have rights to:

• Access a copy of your data.
• Correct or delete your data.
• Object to or restrict processing.
• Data portability.
• Withdraw consent (where processing is based on consent).

To exercise rights, contact info@natureknowsbetter.co.uk. EU/UK users may also complain to their local supervisory authority.

10. California Privacy (CCPA/CPRA)

California residents can request access, deletion, correction, to limit use of sensitive data, and to opt-out of “selling” or “sharing” personal information for cross-context behavioural advertising. We do not sell personal information. If we ever “share” data for advertising, you may opt out via: Do Not Sell or Share My Personal Information or email us.

11. Security

We use reasonable technical and organisational measures (encryption in transit, access controls, secure providers) to protect data. No method of transmission or storage is 100% secure.

12. Children’s Privacy

Our Services are not directed to children under 13 (or the relevant age of consent in your country). We do not knowingly collect their data. If you believe a child has provided data, contact us to remove it.

13. Third-Party Links

Our site may link to external websites. We are not responsible for their content or privacy practices. Review their policies before providing personal information.

14. Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new effective date. Material changes may be notified by email or site notice.

15. Contact Us

Questions or requests about this Policy or your data:

Email: info@natureknowsbetter.co.uk
natureknowsbetter.co.uk
Address: none
Effective date: launch date (e.g. 9 October 2025)